Contact Sendmail Support
How to Reach Technical Support
After-hours calls are prompted to leave a message. The call is logged when the support center re-opens. Web cases may be logged at anytime and are responded to during business hours.
Silver, Gold and Platinum customers having Production System Down (P1) critical issues need to provide the assigned priority code when the call is placed. That PIN was provided to you in the email you received as an authorized support contact. After hours support is provided in English only.
Sendmail assigns support programs to one of our support centers, listed below.
Support Programs for the Americas and Asia Pacific
Support programs for customers in the Americas and Asia Pacific are provided from the U.S. Support Center. Hours of operation are 6:00am to 6:00pm, Pacific Time, Monday through Friday, excluding holidays.
Customers with support programs that include phone support may call:
- U.S.: 1-877-473-6362 (877-4-SENDMAIL)
- Other: +1-510-594-5400, menu option #2 for support
Support for Europe, Middle East, and Africa
Support programs for customers in Europe, the Middle East and Africa (EMEA) are provided from the European Support Centre. Hours of operation are 09:00 to 18:00 CET (08:00 to 18:00 WET) Monday through Friday, excluding
public holidays.
Customers with support programs that include phone support may call:
United Kingdom: 0800 652 8897
Germany: 01801-73636245 (01801-SENDMAIL)
France: 01 43 18 22 27
Other locations: +44 (0) 800 652 8897
For US Sales:
U.S.: 1-877-363-6245 (1-87-SENDMAIL)
Outside US: +1-510-594-5400
Email:
sales@sendmail.com
For Sales in Europe:
United Kingdom: +44 (0) 207 112 7015
Germany: +49 (0) 0800 73636245 (0800 SENDMAIL)
France: +33 (0) 1 43 18 22 22
Email:
emeasales@sendmail.com
Other Locations:
+44 (0) 0207 112 7015
Email:
emeasales@sendmail.com